Frequently Asked Questions

I would like to embroider or print a logo and order some of your products. How should I proceed?

Pls. send us the artwork of your logo that you would like to embroider or print (preferably jpg, bmp, cdr, ai, eps format), with the actual real size, the position on the garment or cap and specify the product you would like it embroidered or printed on such as polo, first choice cap, second choice cap, uniforms etc… Fill out the order form available on this website . Expect to receive a quotation and a sample, if requested, within 48 hours.

Are samples for free?

The sample(s) is free only if you confirm the order. If the order is made, the FCFA45000 sample charge would be reimbursed as a discount on your total order invoice.

How can I get an accurate quotation?

The quotations vary a lot depending on the quantity of the order. Of course, the prices are inversely proportional to the quantity ordered.

I have an event and would like to order promotional items ( gifts). How shall I proceed?

Kindly start by browsing our online database of more than 350,000 items and ideas by using our efficient search engine to find the exact products/ideas you might be looking for. You can also browse our online catalogue and equally request our printed range of catalogues.

I picked the items I like. How can I get a quote and launch the order?

Kindly contact us by sending your request through our online order form or by email to: info@ficellebroderie.com . We will then advise adequate prices based on door to door delivery, provide you with a digital simulation or pictures if needed, then process the order overseas with the best prices & delivery deadlines to ensure your event is a major SUCCESS!